Some Frequently Asked Questions about Technical Support
1. When I try to enter the grid information I see a message “Cannot retrieve Grid Info”. What am I doing wrong?
It’s most likely that you are not doing anything wrong.
- To be safe, make sure you have written the right information.
- Please check the grid status on the front page – if the grid is being maintained you may not be able to access it.
2. When I load the viewer I see a message: “Your system contains a graphics card that is unknown to us at this time.” Does this mean the virtual world won’t work?
- You see this message because it is likely you are a lucky duck and have a brand spanking new machine. It should not make a difference to your experience.
- Click close and see how the viewer looks. Please contact us using the form below if you have further difficulties
To contact the Virtual History Centre Support Team please use the form below:
